Order your cardUpgrading your account

If your Tuxedo Prepaid Mastercard®  has an annual £1,650 cumulative balance restriction, you can upgrade your account free of charge. You can also enjoy many added benefits:

  • Have your wages/benefit payments paid directly onto your card
  • Receive bank transfers from friends and family
  • No annual cash withdrawal restrictions

What you need to do:

To upgrade your account we need to confirm your identity and address details with a certified copy of photo ID in your name and proof of address.  We accept the following documents:

Photo ID – a photocopy or scanned copy from the list below:

  • The photo page of your passport
  • Your UK photocard driving licence
  • Your EEA Identity Card

Proof of Address – an original document dated within the last 3 months from the list below:

  • Mortgage/bank/credit card statement
  • Evidence of entitlement to a state or local authority-funded benefit
  • Utility bill
  • Council tax demand (dated within the last 12 months)
  • Valid Vehicle Registration Certificate (copy acceptable)

Please send your documents to:

Post: Tuxedo, PO BOX 3753, Chester, CH1 9UH

Email: customercare@tuxedo-eccount.com

Fax: 01244 676 319

Once your documents have been received and verified your account can be upgraded straight away and we will return any original documents back to you.